Skip to content

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Herman Williams

Herman Williams

March 20, 2026

5  out of  5
rating by Herman Williams
"I was dropping one vehicle and adding a newer one. I started by using the app then called the office the next day. I had the privilege to work with Shanece. She was very helpful and well versed in her role thoroughly answering all of my questions while making sure I understood everything completely. Should I ever need to call the office in the future I will be asking for Shanece she was a joy and a pleasure to work with."
Profile photo of Rohit Mauria

Rohit Mauria

March 17, 2026

5  out of  5
rating by Rohit Mauria
"Worked with james for obtaining homeowner’s insurance. Very easy process. Was very busy and it was difficult for me to take care of things during business hours. James made it easy and interacted with the lender directly which saved me a ton of time. Would definitely recommend James."
Profile photo of Michael Allshouse

Michael Allshouse

March 17, 2026

5  out of  5
rating by Michael Allshouse
"I wanted to give a shout out to my Statefarm rep today for her outstanding service. Ashley Zoellner was very helpful with my family's needs. I've been with State Farm for several years and will never change"
We responded:
"Thank you so much for the 5-star review of State Farm Agent Emma Allen’s Team! We deeply appreciate your kind words here in Charlotte . "
Profile photo of Sheri Jordan

Sheri Jordan

March 13, 2026

5  out of  5
rating by Sheri Jordan
"Shanese was very professional when greeting me at the door and through the entire time I was there. I was a walk in and she walked me through the entire process and answered all of my questions. She was very helpful and together we figured out what were the best plans for me. It was a great experience."
We responded:
"Thank you so much for the 5-stars, Sheri! We hugely appreciate your feedback. If you ever want to chat about your insurance needs, we are here and happy to help! "
Profile photo of Brittany Hammonds

Brittany Hammonds

March 12, 2026

5  out of  5
rating by Brittany Hammonds
"It was a quick and easy process. Ashley was very quick and knowledgable. She was also very nice!!"
We responded:
"Thank you so much for the 5-stars, Brittany! We hugely appreciate your feedback. If you ever want to chat about your insurance needs, we are here and happy to help! "
Profile photo of Christina Santos

Christina Santos

March 12, 2026

5  out of  5
rating by Christina Santos
"I already had one car insured through her and I called to get a quote to add an additional vehicle. I was called back immediately and received EXCELLENT service from Shanece. She did everything perfectly and provided a breakdown of cost for me. I definitely recommend!"
We responded:
"Wow, thank you for the 5-star review, Christina! We deeply appreciate your support! If you ever need any help or have any questions on anything insurance related, please do not hesitate to get in touch!"
Profile photo of Keith Mrjenovich

Keith Mrjenovich

March 11, 2026

5  out of  5
rating by Keith Mrjenovich
"Great talk with James to get me setup with my insurance needs. Lower pricing than I got elsewhere."
We responded:
"Keith, thank you for your kind review. We deeply appreciate your feedback of State Farm Agent Emma Allen’s Team here in our Charlotte office. "
Profile photo of Jazmine Howard

Jazmine Howard

March 10, 2026

5  out of  5
rating by Jazmine Howard
"Nolan provided phenomenal customer service and assisted me with a renter's quote. I plan to relocate from Pennsylvania, so he suggested some awesome activities for me to do that cater to my interest. I appreciate this office's warm welcome already, and cannot wait to do business with the team."
We responded:
"Thank you for your 5-star review. We appreciate your feedback and are pleased to know you had a positive experience with State Farm Agent Emma Allen’s Team. Should you have any further questions or require assistance, please do not hesitate to contact us here in Charlotte ."
Profile photo of G Eagle

G Eagle

March 9, 2026

5  out of  5
rating by G Eagle
""Today I spoke with James who was absolutely amazing. He exceeded my expectations he made my transfer from Allstate easy. Such a blessing! Best customers service!"
We responded:
"Thanks so much for the fantastic rating, G! We are so glad you had a positive experience with us here on State Farm Agent Emma Allen’s Team. If there is anything we can do for you in the future, just give us a shout! "
Profile photo of Consonna Danyell

Consonna Danyell

March 7, 2026

5  out of  5
rating by Consonna Danyell
"I had the GREAT pleasure of speaking with Nolan over the phone and he was beyond helpful! He answered all my questions with insightful answers and made me feel like a friend not just a customer!"
We responded:
"Thanks so much for the amazing review, Consonna! We really appreciate your support here in Charlotte . If you ever have any questions or need insurance assistance in the future, we are just a message away!"
Profile photo of Jacquin Gilchrist

Jacquin Gilchrist

March 7, 2026

5  out of  5
rating by Jacquin Gilchrist
"Exceptional service from Shanece. She was extremely competent…fast…and solution-driven. This was the epitome of great service."
We responded:
"Thank you for the fantastic review, Jacquin! We are always here to help with your insurance needs here in Charlotte . "
Profile photo of beth ajai

beth ajai

March 5, 2026

5  out of  5
rating by beth ajai
"James helped me get a great price for my insurance and was very friendly along the way. He answered all my questions and helped me make the switch very quickly.. I'm a very busy person so I appreciated how efficient he was. It was a very good experience and I'm happy to recommend this agency."
We responded:
"We really appreciate your 5-star review, it means a lot to us! We are always happy to help with anything insurance related—whether it is finding the right coverage or answering general questions."
Profile photo of dorian myers

dorian myers

March 5, 2026

5  out of  5
rating by dorian myers
"Outstanding customer service!!!"
We responded:
"Thank you so much for the 5-star review of State Farm Agent Emma Allen’s Team! We deeply appreciate your kind words here in Charlotte . "
Profile photo of Rosa Sifford

Rosa Sifford

March 3, 2026

5  out of  5
rating by Rosa Sifford
"Jame was a wonderful help. He got me a great quote and i sealed the deal with State Farm"
We responded:
"Wow, thank you for the amazing 5-star review! It means a lot to us here in Charlotte to know that you had such a wonderful experience with us here on State Farm Agent Emma Allen’s Team."
Profile photo of Bethany Jackson

Bethany Jackson

March 3, 2026

5  out of  5
rating by Bethany Jackson
"James went above and beyond! Excellent service for a difficult issue. He is friendly and thorough. Couldn't ask for a better agent!"
We responded:
"Thank you so much for the 5-stars, Bethany! We really appreciate your feedback and are always here to help with any insurance needs you have. Feel free to reach out to us here on State Farm Agent Emma Allen’s Team anytime."
Profile photo of A B

A B

March 3, 2026

5  out of  5
rating by A B
"Nolan was friendly, professional, patient and answered all of my questions! Thank You for ALL that you do!!"
We responded:
"Thank you, A B! I'm glad you had such a positive experience with our team. We truly appreciate your kind words and are grateful for your support. If you ever need anything in the future, don't hesitate to reach out. - Emma Allen - State Farm Insurance Agent, Charlotte, NC"
Profile photo of Milagros López

Milagros López

March 2, 2026

5  out of  5
rating by Milagros López
"Very generous and excellent on helping me"
We responded:
"Milagros, thank you for your kind review. We deeply appreciate your feedback of State Farm Agent Emma Allen’s Team here in our Charlotte office. "
Profile photo of V Dazzle

V Dazzle

February 27, 2026

5  out of  5
rating by V Dazzle
"Today I spoke with James who was absolutely amazing. He exceeded my expectations and was humorous and made me chuckle. He definitely deserves a raise or to be entered into any employee incentive program that's offered."
We responded:
"V, thank you so much for the 5-star rating! If you have any insurance questions or need assistance, State Farm Agent Emma Allen’s Team is just a call or email away!"
Profile photo of Juarez Mcilwain

Juarez Mcilwain

February 25, 2026

5  out of  5
rating by Juarez Mcilwain
"James made my switch to Allstate to State Farm so easy and quick. His knowledge and customer service skills truly exceeded my expectations. I am glad I made this switch. Thanks for making this transition so smooth."
We responded:
"Thank you for the amazing review, Juarez! It is truly the goal of our team to exceed expectations when it comes to all insurance needs."
Profile photo of Diana

Diana

February 20, 2026

5  out of  5
rating by Diana
"Shanice was beyond my expectations, a true professional. Very knowledgeable, friendly, kind & professional with all of my needs. Her friendly voice was a huge part of why I choose her for my car needs. Thank you Shanice!!!"
We responded:
"Thank you for the wonderful 5-star review! We are so happy you had a wonderful experience with us here at State Farm Agent Emma Allen’s Team. If you ever need anything down the road, do not hesitate to reach out—we would love to help!"
Profile photo of Herbs Villa

Herbs Villa

February 19, 2026

5  out of  5
rating by Herbs Villa
"James was amazing and great. Extremely helpful; I highly recommend him!"
We responded:
"Thanks for the impressive review! We are thrilled to hear you had a wonderful experience with State Farm Agent Emma Allen’s Team here in Charlotte . "
Profile photo of Gwendolyn Brown

Gwendolyn Brown

February 18, 2026

5  out of  5
rating by Gwendolyn Brown
"I highly recommend Emma Allen State Farm. They're very professional and knowledgeable and always willing to help their clients. Update.... I called on February 18th and spoke with Shanece about getting some life insurance. Shanece is an extremely nice, pleasant, as well as funny. Thank you for making my conversation easy and most of all stress-free."
We responded:
"Thank you so much for your feedback!"
Profile photo of Randeep Walia

Randeep Walia

February 13, 2026

2  out of  5
rating by Randeep Walia
"We signed up with State Farm because they had a great price and were very professional. However, after a tree fell and damaged a house during the extreme weather we have been having, State Farm not only denied our claim but canceled our insurance. There was no phone call, just a discrete letter in the mail I missed. It caused all kinds of fees with my insurance company and hardships. State Farm is insurance you don't use. Talking with others it is clear that filing claims with them can be a difficult and uncertain process. I highly recommend looking elsewhere. We are fortunate that we were able to get similar insurance at a comparable price elsewhere. I'd like to end by mentioning Emma Allen never returned our calls during this process, though her assistant was available and helpful."
We responded:
"Hi i am so sorry that you had a disappointing claim experience. Claims are not managed by the agents office. it does sound like you worked with my office manager with good results. Do know I never received a request for me to reach out to you. Had I received a request I would have gladly connected with you. I am still happy to provide any support that the agents office is able to provide. Do feel free to reach me directly at emma@emmasallen.com. Again, I am very sorry for your experience."
Profile photo of Monique Powell

Monique Powell

February 12, 2026

5  out of  5
rating by Monique Powell
"Shanece was such a great help and was able to explain everything to me with no problem"
We responded:
"Thank you for the 5-star review, Monique! Here on State Farm Agent Emma Allen’s Team, we are proud to serve our community and appreciate your recognition. "
Profile photo of Cynthia Smith

Cynthia Smith

February 11, 2026

5  out of  5
rating by Cynthia Smith
"Thank you for employees like James. He was personable, had plenty of patience and processed my request quickly. If you want 5 star service, give him a call. He is with Emma Allen's group."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."