Skip to content

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Blair Solberger

Blair Solberger

March 17, 2025

5  out of  5
rating by Blair Solberger
"Highly recommend. Christian Henderson has been great at helping us transition our insurance policies to a new state. Great experience."
We responded:
"Thank you so much for your feedback we are excited to have Christin as our office manager!!"
Profile photo of Toni Solberger

Toni Solberger

March 17, 2025

5  out of  5
rating by Toni Solberger
"Christin Henderson provided exceptional service transferring our policies during our relocation. She was extremely responsive and efficient!"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Christin provided you with exceptional service during your relocation. Your satisfaction is our priority, and we appreciate your trust in us! Safe travels to your new home!"
Profile photo of Joanne Rogers

Joanne Rogers

March 17, 2025

5  out of  5
rating by Joanne Rogers
"Quick, friendly, professional, personalized and thoughtful service. Emma Allen and her team have been with me since I opened my last gallery in 2021 and my experience has been great. They are very accessible and always answer my questions thoroughly and in a timely manner. I have referred them to every artist I work with."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Profile photo of S. A. Martin

S. A. Martin

March 15, 2025

5  out of  5
rating by S. A. Martin
"I recently called Emma Allen’s office needing immediate assistance with adding an additional policy. Christin Henderson answered the call and was so helpful. She was quick, efficient and provided me with excellent service."
We responded:
"Summa, thank you for your kind words! We're happy to hear Jenny was able to provide a great experience. - Emma Allen - State Farm Insurance Agent"
Profile photo of Kimberly Lindsay

Kimberly Lindsay

March 14, 2025

5  out of  5
rating by Kimberly Lindsay
"Excellent Service all the way around!!!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
Profile photo of Manish Bafna

Manish Bafna

March 14, 2025

5  out of  5
rating by Manish Bafna
"The team is great. They were very prompt in answering all my queries and support me with documentation that I requested. Really appreciate their work ethic and support. Special mention to Christina Henderson for the help. Keep up the good work!!!"
We responded:
"Thank you so much for taking the time to provide to give us feedback. We are thrilled to have Christin on our team!!"
Profile photo of M. Yoruk

M. Yoruk

March 13, 2025

1  out of  5
rating by M. Yoruk
"My experience with Emma Allen’s State Farm agency has been extremely disappointing. The organization is poorly managed, and the employees seem apathetic and unwilling to assist. When I do manage to reach someone—which is rare—there is a lack of knowledge and direction. The majority of my calls, regardless of the time (10 AM, 2 PM, or outside of lunch hours), go straight to voicemail. Additionally, I’ve encountered a lack of transparency. Verbal assurances are given, yet the agency refuses to provide written confirmation, which feels deceptive. While State Farm as a company may not be the issue, this particular agency operates in a way that feels untrustworthy. Unfortunately, since agent assignments are based on zip codes, switching to another agent within State Farm wasn’t an option. As a result, I ultimately had to switch providers to receive the level of service I expect. I strongly advise avoiding this agency."
Profile photo of Akenna Blackmon

Akenna Blackmon

March 13, 2025

5  out of  5
rating by Akenna Blackmon
"I am very thankful of the assistance and insurance coverage with The Emma Allen Firm of State Farm."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
Profile photo of Adrian Wilcox

Adrian Wilcox

March 13, 2025

5  out of  5
rating by Adrian Wilcox
"Thank you, Emma Allen!!!!! You and your team are exceptional. I love the responsiveness to my questions on all of my polices questions. Thanks for being so knowledgeable and guiding me to make the right decisions for my family. I highly recommend you and your entire team!!!!"
We responded:
"Thank you so much for your kind review we work very hard to exceed our customers expectations every day! Happy Holidays to you and yours"
Profile photo of RAY BENNETT

RAY BENNETT

March 13, 2025

5  out of  5
rating by RAY BENNETT
"The staff at Emma Allen’s State Farm is very efficient and caring about their clients. My claim was handled quickly and they followed up with me to ensure I was ok. Thank you all you do ."
We responded:
"Thank you so much for your kind words! We're thrilled to hear that our team at Emma Allen’s State Farm was able to assist you efficiently and with care. Your satisfaction is our top priority, and it’s wonderful to know that you felt supported throughout the claims process. If you ever need anything else, don’t hesitate to reach out. We appreciate your trust in us!"
Profile photo of Robert Graham

Robert Graham

February 25, 2025

5  out of  5
rating by Robert Graham
"Five stars for Bryant, an associate at Emma Allen’s State Farm Insurance Agency. He set the tone for his prompt response and professional courtesy shown to me when I visited the office today. Confirmation that I made the correct choice in selecting my insurance agency!"
We responded:
"Thank you so much for your feedback we work hard to provide excellence at every interaction."
Profile photo of Lakitsia Gaines

Lakitsia Gaines

February 18, 2025

5  out of  5
rating by Lakitsia Gaines
"Love this place. The knowledge is impeccable and the service is the best. Thank you so much for everything."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
Profile photo of ebantom

ebantom

February 17, 2025

5  out of  5
rating by ebantom
"I have had the pleasure of working with Emma and her team, and have been consistently impressed by their professionalism, integrity, and dedication to their clients. They go above and beyond to ensure that each person they work with fully understands their coverage options and feels confident in their decisions. Their knowledge, attention to detail, and commitment to exceptional service set them apart. If you’re looking for a reliable and trustworthy State Farm agent, I highly recommend Emma and her team!"
We responded:
"Thank you so much for your kind words and for taking the time to share your experience! We’re thrilled to hear that you’ve felt supported and informed throughout your time with us. Our team is dedicated to providing exceptional service, and it’s rewarding to know that our efforts have made a positive impact. If you ever have any questions or need assistance in the future, please don’t hesitate to reach out. We truly appreciate your recommendation!"
Profile photo of Dominique Miles

Dominique Miles

February 17, 2025

5  out of  5
rating by Dominique Miles
"Emma and team are amazing. Insurance explained simply and took the time to really understand me. Thank you!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Profile photo of Jason Reisigl

Jason Reisigl

February 3, 2025

1  out of  5
rating by Jason Reisigl
"The most incompetent people I’ve ever dealt with. After 3 almost 4 years of constant BS and lies and mis information and mis communication! After 24 years with Statefarm I’m done and moving on. Don’t let this agent insure you."
We responded:
"We’re very sorry to hear about your experience and appreciate you bringing this to our attention. Providing excellent insurance services is our top priority, please contact us directly so we can address your concerns and work towards a resolution. Your satisfaction is important to us, and we hope to have the opportunity to improve."
Profile photo of STANLEY WADE

STANLEY WADE

January 27, 2025

5  out of  5
rating by STANLEY WADE
"Ive had the good fortune to work with and have had insurance coverage with Emma Allen for several years, and she's always competitive and most importantly, efficient and very pleasant to work with. I have refereed her to family and friends over the years, and will continue to do so. Stanley Paul W"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Profile photo of Anthony Perez

Anthony Perez

January 23, 2025

5  out of  5
rating by Anthony Perez
"Christin is awesome, fast and accurate!"
We responded:
"Thank you so much for taking the time to provide us with your feedback. I am personally thrilled that we were able to provide excellent service to you and your family. so happy to have you onboard!"
Profile photo of alesha brown

alesha brown

January 21, 2025

5  out of  5
rating by alesha brown
"Our experience with Emma Allen State Farm has been nothing less than amazing. Emma and her team, especially Christin- are prompt and make our needs a priority every time. Thank you!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
Profile photo of Shawan Gabriel

Shawan Gabriel

January 19, 2025

5  out of  5
rating by Shawan Gabriel
"Emma and her team are super responsive and work tirelessly for my insurance needs."
We responded:
"Thank you so much for your review. your feedback is important to our goal of providing excellence at every interation."
Profile photo of Caleb Theodros

Caleb Theodros

January 19, 2025

5  out of  5
rating by Caleb Theodros
"Great experience! The team is knowledgeable, responsive, and always willing to go the extra mile to help. They provided clear explanations and made the insurance process easy to understand. Highly recommend for anyone looking for reliable coverage and excellent customer service."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Profile photo of maxine swayne

maxine swayne

January 19, 2025

5  out of  5
rating by maxine swayne
"Emma and her team are trusted partners. Emma is always available to proactively provide solutions and to help With any problems."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Profile photo of Madeline Hall

Madeline Hall

January 19, 2025

5  out of  5
rating by Madeline Hall
"Emma Allen State Farm has been a life saver. Her knowledgable staff has answered all of my questions and gone the extra mile to make sure my needs were met. She not only has been an asset to my family but I have seen all of the good work she is doing in the greater Charlotte community. Thank Emma for always going the extra mile."
We responded:
"Thank you for being our investment client!!!"
Profile photo of devil's child

devil's child

January 16, 2025

5  out of  5
rating by devil's child
"Best Agency ever customer service is always up to par anytime I have any questions about my policy details, I can always reach someone helpful"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
Profile photo of Michael Bivens

Michael Bivens

January 16, 2025

5  out of  5
rating by Michael Bivens
"I cannot say enough wonderful things about the customer service I received from Emma Allen State Farm! From the moment I reached out, the team went above and beyond to make me feel valued and supported. Emma and her staff are not only incredibly knowledgeable but also genuinely caring. Every question I had was answered with patience and clarity, and they walked me through every step of the process to ensure I felt confident and informed. What truly stood out was their proactive approach—they didn’t just meet my needs, they anticipated them. Whether it was helping me find the best coverage or addressing unexpected issues, Emma’s team handled everything with professionalism and a personal touch that’s rare to find these days. It’s clear they are committed to building lasting relationships with their clients. If you're looking for a State Farm agent who truly cares about your well-being and delivers exceptional service, look no further than Emma Allen and her amazing team. Highly recommend!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Profile photo of Michael Bivens

Michael Bivens

January 14, 2025

5  out of  5
rating by Michael Bivens
"Exceptional Service! Emma Allen and her State Farm team are outstanding! From the start, Emma made the insurance process easy and stress-free. She explained everything clearly and helped me find the best coverage for my needs at an affordable rate. Her attention to detail, quick responses, and genuine care set her apart. I feel confident knowing my insurance is in such capable hands. If you're looking for a knowledgeable and personable agent, Emma is the one to call. Highly recommend!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."