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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Russ Reed

February 20, 2023

5  out of  5 rating by Russ Reed
"The team at Emma Allen's State Farm office, notably Tenerra & Jenny, were lifesavers when my father and I were trying to wrap up some tedious business with our cars. Going above and beyond to get things straightened out, even at the last minute, they get the job done, full stop. Thanks, all of you!"

Raymond Cantey

February 15, 2023

5  out of  5 rating by Raymond Cantey
"Was assisted by Account Manager Jenny Schmitz. Thoroughly enjoyed working with Jenny. She was friendly, professional and very knowledgeable. I was able to get exactly what I needed with her assistance."

Ta'Naza Ford

February 4, 2023

5  out of  5 rating by Ta'Naza Ford
"I just recently moved into the area and throughout the process Jenny helped me out with everything that I needed. She was attentive, professional and very responsive with my needs and I thoroughly enjoyed that. I know that if I need anything else, I’ll always be able to contact her"

Gregory Busby

January 31, 2023

5  out of  5 rating by Gregory Busby
"We switched to Emma Allen as our State Farm agent two years ago. We were pleased with how Jenny Schmitz took the time to suggest different alternatives that brought our premiums down considerably. Thanks to Emma and Jenny for your care and professionalism. Reverend Greg Busby Charlotte, NC"

Caroline Goolsby

January 24, 2023

5  out of  5 rating by Caroline Goolsby
"I just moved to NC and was extremely confused on how to go about transferring everything from out of state because the DMV website could not be more convoluted if they tried... I called Emma's office and Jenny explained everything clearly, got me all set up at a great price point, and gave me tips for navigating the mess that is the NC DMV. Thanks Emma, Jenny, and team!"

Tee Staff

January 20, 2023

5  out of  5 rating by Tee Staff
"Wonderful experience recently with Ryan McLendon. He stepped in and saw that closing my account was a smooth one. He was very patient and kind. One customer service representative to another. We understand how people should be treated, with respect! Ryan McLendon you are an asset to State Farm Insurance Agency."

Les Bailey

January 13, 2023

5  out of  5 rating by Les Bailey
"Great office. Excellent prices and exceptional service!!"

jade Forrest

January 5, 2023

5  out of  5 rating by jade Forrest
"I have been with Emma Allen State Farm for 4 years. This office is the most efficient, well run business I have ever worked with. Staff is always courteous, knowledgeable. Timely return calls and follow ups. This is what customer service use to look like."

Justin Klaus

January 5, 2023

5  out of  5 rating by Justin Klaus
"I needed my insurance updated for business purposes. Tenerra and Binh Lai made the appropriate changes and provided prompt communication."

Adrian Wilcox

December 5, 2022

5  out of  5 rating by Adrian Wilcox
"Thank you, Emma Allen!!!!! You and your team are exceptional. I love the responsiveness to my questions on all of my polices questions. Thanks for being so knowledgeable and guiding me to make the right decisions for my family. I highly recommend you and your entire team!!!!"

hasib mcnealy

November 22, 2022

5  out of  5 rating by hasib mcnealy
"JENNY is AMAZING!!!! great service with a great personality forget Jake give me JENNY FROM STATE FARM ANY DAY LOL"

deedee powell

November 10, 2022

5  out of  5 rating by deedee powell
"Highly recommend!! Best in NC"

Madeline Hall

November 10, 2022

5  out of  5 rating by Madeline Hall
"Emma Allen and her team are the best in the business. They consistently provide amazing service!"

Liz Portee

November 10, 2022

5  out of  5 rating by Liz Portee
"Emma Allen and her team are exceptional. They are responsive and knowledgeable and guided me on my insurance needs. I highly recommend them!"

Nia Powell

November 10, 2022

5  out of  5 rating by Nia Powell
"Everyone was so nice and helpful. Emma and staff are kind and knowledgeable. They’re always quick and responsive to my needs. 10/10 would recommend."

Alysia Brown

November 7, 2022

5  out of  5 rating by Alysia Brown
"Jenny is absolutely the best, got my policy changed for me quickly and was able to adjust my coverage to suit my needs. Super friendly and a joy to work with!"

Marissa Ahler

October 27, 2022

5  out of  5 rating by Marissa Ahler
"I'm a long-time State Farm customer, but moving across the country and finding a new rep, in a new state, can be very stressful.Tenerra was extremely helpful and accommodating. She got me through the process of updating my renters and auto insurance. Great experience, super friendly, and very knowledgeable."

Doris Moore

October 20, 2022

5  out of  5 rating by Doris Moore
"Tenerra provided Great Customer Service She went above and beyond to earn our business . Kudos to Tenerra. The Moore Family"

lorenzo hardy

October 13, 2022

5  out of  5 rating by lorenzo hardy

Annette Leonard

October 13, 2022

5  out of  5 rating by Annette Leonard
"Polite, professional with a desire to help in the given situation. Greatly appreciate the great service"

Saichelle McNeill

September 21, 2022

5  out of  5 rating by Saichelle McNeill
"We recently switched our auto insurance and business insurance to Emma Allen State Farm. First of all … they saved us over $12K dollars monthly!! Tenerra was highly efficient and ensures that we had a seamless transition. She was very was very easy to talk to and answered all of our questions. Finally, the office beautifully decorated and comfortable and the team was hospitable while I was there. Would definitely recommend Emma Allen State Farm, even if they just provide a review of your current policies. I also learned that they offer mortgages!! How cool is that?"

Emily Gibson

September 9, 2022

5  out of  5 rating by Emily Gibson
"Jenny made the whole experience painless. I was struggling to get insurance since I have not owned a car in years, but she was able to get everything set up at a price I could afford. Looking forward to being her. lient!"

Brandy BROWN

September 2, 2022

5  out of  5 rating by Brandy BROWN
"Jenny was amazing. She is so knowledgeable and her customer service is on point! Fast and so helpful!! I couldn't ask for more! Thank you again Jenny!!!"

penny c. schuck

August 16, 2022

5  out of  5 rating by penny c. schuck
"Ms.EMMA and Ms.JADE bent over backwards to make sure my family and I were made whole from our unfortunate situation. We received an excellent customer service experience from EMMA S. ALLEN STATE FARM AGENCY."

Sophia Harvey

August 5, 2022

5  out of  5 rating by Sophia Harvey
"Responsive and knowledgeable. A pleasure to work with."