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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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JOSEPH PETERSON

January 26, 2026

5  out of  5
rating by JOSEPH PETERSON
"My daughter and grandson was in a no fault accident. Your team was on it, my daughter's vehicle was in the shop and she had a rental in days. Thank you and Brian"
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Eren Dressler

January 26, 2026

5  out of  5
rating by Eren Dressler
"James was very helpful. I have been going through a lot of life changes and he reached out to me after I submitted a quote request. My work schedule is hectic and I am not available often to answer but he continued to reach out and check on me to make sure I had my needs addressed. He was very patient and caring and he did a great job explaining the process to me. Thank You James for taking your time to assist me with my Insurance needs! Highly Recommend!"
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Aimee McCaskill

January 24, 2026

5  out of  5
rating by Aimee McCaskill
"James was absolutely amazing in giving me the information I was requesting! He was polite, personable, friendly, knowledgeable and professional! He definitely is an asset to the agency!"
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Joseph Irizarry

January 22, 2026

5  out of  5
rating by Joseph Irizarry
"James was excellent to work with. He helped me quote 2 new cars and worked with me through several changes and was super patient. He thoroughly explained everything and helped me get the best rate. Highly recommend working with him!"
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P. Tracy Norman

January 21, 2026

5  out of  5
rating by P. Tracy Norman
""I would like to express my appreciation for State Farm associate James, who handled my payment concern with great professionalism. He promptly returned my call and demonstrated exceptional kindness and reliability by following up, even after his scheduled hours. I am grateful for his thorough research and swift response to resolve the matter.""
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Cynthia Smith

January 21, 2026

5  out of  5
rating by Cynthia Smith
"Thank you for employees like James. He was personable, had plenty of patience and processed my request quickly. If you want 5 star service, give him a call. He is with Emma Allen's group."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Darren Raymond

January 19, 2026

5  out of  5
rating by Darren Raymond
"I had a very positive experience working with James Pruden. He was extremely helpful, knowledgeable, and took the time to make sure all my insurance needs were properly handled. The process was smooth and stress-free, and I truly appreciated his support. Highly recommend!"
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Dr. Norma J Allen

January 19, 2026

5  out of  5
rating by Dr. Norma J Allen
"Shanece my amazing agent went above and beyond for me!! The office was closing and my car dealership wasn’t completely finished with my paperwork; my amazing agent took her laptop home and I called her on her day off (Saturday) to get an insurance quote!! She didn’t hesitate or had an attitude. She assisted me as if I was one of the family!! Amazing!! Simply Beautiful Shanece is your girl!! Keep up the amazing job. We need more people like Shanece!!!!"
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Al Minnigan

January 16, 2026

5  out of  5
rating by Al Minnigan
"The entire staff was great but I specifically want to thank James for his excellent customer service and answering my question so thoroughly! --Beverly Minnigan"
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Natalia Kashchuk

January 16, 2026

5  out of  5
rating by Natalia Kashchuk
"Ashley Zoellner at the State Farm office was great to work with. She was patient, helpful, and made updating my renter’s insurance really easy. Everything was handled smoothly, and I really appreciated her support. Highly recommend!"
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matthew brown

January 15, 2026

5  out of  5
rating by matthew brown
"James was great! He made getting auto insurance so easy. He was also so pleasant to talk too."
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Marvin Simmons

January 15, 2026

5  out of  5
rating by Marvin Simmons
"Account manager Courtney is extremely amazing. She answered numerous questions I've always had about auto insurance."
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Black Chaise Lounge

January 15, 2026

5  out of  5
rating by Black Chaise Lounge
"My experience with State Farm was the best. My representative Shanice was knowledgeable, very helpful and worked my policy with ease. I was very happy with my quote which was very affordable for me at this time. She deserves a raise!!"
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Eric Linne

January 14, 2026

5  out of  5
rating by Eric Linne
"James did a great job helping me get my policy back in order."
We responded:
"Thank you so much !! James is awesome For Sure !"
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bruce jackson

January 14, 2026

5  out of  5
rating by bruce jackson
"I am writing to share my outstanding experience with Emma Allen and James Pruden at the Emma Allen State Farm Agency. Their professionalism and dedication were truly remarkable. - **Expert Guidance**: Emma and James recommended that I consider an umbrella policy, and upon reflection, I can confidently say this was the right choice. Their insights were invaluable in helping me understand the benefits. - **Educational Support**: They took the time to thoroughly educate me about the policy options before I made my purchase. Their willingness to explain complex concepts made the process smooth and stress-free. - **Exceptional Service**: Both Emma and James went above and beyond my expectations in terms of customer service. Their commitment to helping me was evident throughout our interactions. I wholeheartedly recommend the Emma Allen State Farm Agency to anyone seeking reliable insurance guidance and exceptional service. Bruce"
We responded:
"Thank you so very much we work hard to provide exceptional service to our community. Your support and feedback matters tremendously!!"
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Casey Godbold

January 14, 2026

5  out of  5
rating by Casey Godbold
"James was great. Extremely easy to work with, and set me up in an efficient manner. Appreciated him."
We responded:
"Thank you James loves our customers!"
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Lone Wolf

January 13, 2026

5  out of  5
rating by Lone Wolf
"Incredible service and straight to the point while keeping very positive energy and even relating to me and making me feel more comfortable. Again 5 star service! 😁"
We responded:
"Thank you so much for your feedback and support!"
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BuildingW Individuals

January 13, 2026

5  out of  5
rating by BuildingW Individuals
"Thank you so much, James, for helping me obtain business insurance when other companies denied me. Your willingness to assist and guide me through the process meant a lot. As a nonprofit whose mission is to support underprivileged children, I’m grateful everything worked out. I will absolutely be referring other business owners to you."
We responded:
"Thank you so much!!!"
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Palak Patel

January 12, 2026

5  out of  5
rating by Palak Patel
"My account manager, James P., was terrific and prompt in providing everything I needed to determine my insurance needs. I recommend this agency to anyone who wants excellent service and wants to save money."
We responded:
"Thank you for sharing your experience with Christin, Palak! I'm glad she provided you with prompt and terrific service to help with your insurance needs. We're happy to hear you found our agency helpful and money-saving. If you ever need assistance in the future, feel free to reach out! - Emma Allen - State Farm Insurance Agent, Charlotte, NC"
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Rachel Reed

January 9, 2026

5  out of  5
rating by Rachel Reed
"James at State Farm was fantastic to work with. After I set up renters insurance through the app, he followed up personally and took the time to walk me through my options in a way that was clear and thoughtful. He was warm and friendly, and explained everything in a way that was easy to understand. It was clear that he genuinely cares about his clients and wants them to feel informed and confident in their decisions. I really appreciated his transparency, patience, and professionalism. If you’re looking for an insurance agent who is knowledgeable, personable, and a pleasure to talk to, I highly recommend reaching out to James."
We responded:
"Thank you so much we are Proud of James!!"
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Keely Pampell

January 8, 2026

5  out of  5
rating by Keely Pampell
"Thank you, James, for making the transfer process so easy!"
We responded:
"Thank you!!!"
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T V

January 8, 2026

5  out of  5
rating by T V
"James and Christin were the two agents that helped me out with my insurance bundle. They were extremely helpful on setting everything up and answering any questions I had with pricing etc. I couldn't ask for a better office to do business with."
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Anthony Acton

January 8, 2026

5  out of  5
rating by Anthony Acton
"James helped my fiance and I get our homeowners policy setup efficiently and coordinated with the loan company to ensure smooth communication for our closing. He was very helpful and kind!"
We responded:
"Anthony, thank you! We appreciate you taking the time to leave a shout out for Jenny. Please don't hesitate to reach out if you need anything. "
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susan cerna

January 7, 2026

5  out of  5
rating by susan cerna
"We received the help of James to complete our policy transfer from CA to NC. He took the time to ask all necessary questions and made the process very smooth. Best part is we got better coverage for a better price."
We responded:
"Thank you so much "
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Crystal Sigle

January 7, 2026

5  out of  5
rating by Crystal Sigle
"James was amazing very good customer service and wonderful sellsman will be back to add life and business insurance soon✨"
We responded:
"Thank you !!"